Customer service is fantastic

Where did you find us: Other

If other: From Puig HomePage. I search for sellers for their products

Why choose us: Easy to find and place an order on the HomePage. Like it very much. Best regards Jonny

Excellent customer service.

Where did you find us: Google

If other: N/A

Why choose us: Excellent. Steve is a credit to you

5 Stars

Recently ordered a Puig America II screen for a 2018 Triumph Bonneville Speedmaster and needed it to arrive before Easter.

Spoke to Steve on the phone who was friendly and helpful.

He was able to advise on the fittings for my bike and who also ensured it was delivered on time.

Would highly recommend this company.

The screen fitted exactly as Steve described, was easy to fit and looks fantastic. Best of all there is no flapping or vibration at high speed.

Amanda Hamilton

Where did you find us: Google

If other: N/A

Why choose us: Very helpful staff with the online chat providing more details and information i required.

Where did you find us: Google


Why choose us: It all works well thank you, price is good and it’s NOT Amazon!

Where did you find us: Google


Why choose us: Very helpful staff with the online chat providing more details and information i required.

Personal, professional and very helpful service. Thank you.

Mario Carvalho

Ordered from the Netherlands, had some questions and experienced great customer service.

Exhaust arrived when promised.

Would buy from here again!

Maxim Ramsteijn

IXIL IXRACE M2 INOX Full System - Kawasaki Versys 650

Prodotto ottimo negozio fantastico  - Great store great product 

5 Stars

Andrea Fei

https://www.motorcycle-exhausts.co.uk/IXIL_IXRACE_M2_INOX_Full_System__Kawasaki_Versys_650_201719--product--18902.html

Hi James,

Just a quick line to say many thanks for sorting the Puig deflectors so quickly.

All fitted and ready for a good testing....

Look forward to shopping with you again.

Cheer Peter

My husband doesn't have face book being old fashioned and all that.

However he was so impressed with the service provided by both James and Steve he asked that I put on Face Book that he would recommend them to anyone interested in enhancing their bikes performance.

No pressure to buy, just straight honest advice.

J Wheeldon. Midlands

Excellent communication with Steve and James.

Nothing seems too much of a hassle for them.

Great prices on good quality products.

Highly recommend the Ixil M2 exhaust.

I've had several bikers tap me on the shoulder at traffic lights to tell me how good the bike sounds.

Hi Guys - Just wanted to say thanks so much for my order today (Honda touring screen)

It's exactly as I hoped for - First class!

Thanks for the regular updates on this order - much appreciated

Richard Catchpole

Hi.

Just a big thanks for the ixil super extrem for my cb1000r.

Great fit and looks and an awesome sound 
Thanks again 
Rob

Where did you find us: Google

If other: N/A

Why choose us: Great customer service. Probably the best i`ve had in online shopping ever actually.

Thanks for your excellent service received exhaust today not had a chance to inspect yet but very pleased with your speed in delivery.

Regards Barrie Rogers.

Hi Steve,

Thank you for the speedy delivery of my exhaust for the Ducati Supersport. It’s fitted, looks and sound great!

Would you please keep me updated when the UpMap is available for the Supersport.

Regards,

Richard Chapman

Very good to deal with.

Keeps you up to date with your order.

Very helpful.

Stuart Ridding

Excellent Products combined with great customer service.

Helpful with any questions you may have

Stijn Troch

Ordered lots of Puig parts from BR Special Tuning including bar ends and brake and clutch levers.

The quality of the products is outstanding.

All the parts are specifically for that model of motorcycles they fit perfectly.

Bar ends took 5mins and the levers took 15 mins to fit.

Can't thank Steve enough for his help with queries and his brilliant service.

Hi Steve,

We received the screen today and has been fitted to the bike and looks great.

Many thanks for all of your help.

Happy New Year.

Steph.

Where did you find us: Website / Forum


Why choose us: Nice and easy to navigate. Website well laid out with clear photos of product fitted to bike......well done

Where did you find us: Existing Client

If other: Google search

Why choose us: First class, enquiry answered very quickly and site really easy to use.
 

Hi Steve,

Thank you for your prompt reply.

Your customer service is superb.

I will definitely patronize BR Special Tuning for future needed items.

Happy Holidays.

Mark L Stahl

Hi James 

Just a quick message to say the screen is fitted to the bike and looks perfect, thank you very much for your help and will catch up soon as I'm bound to want more parts in the future .

Cheers

Mark

A big thanks to Steve and James for supplying the new Ixrace M2 Inox silencer for the KTM Duke 390. Looking amazing.

Screen Arrived today 23rd October 2018 for my Kawasaki Vulcan VN650 2018. Very easy to fit and tested.

Impressed with the performance, very little buffeting at 65/70 mph. Good quality as well. 

Thanks a lot for the excellent customer service!!

Best regards

Dave

IXIL IXRACE M2 Black Silencer - KTM Duke 790 2017-18

I am very happy with the product and the staff, the exhaust sounds perfectly and increases the beauty of the bike.

It is also very easy to assemble.

Giorgio Del Pia

Via Facebook:

Just fitted my new M2 Ixil exhaust.

Very happy with it, not too loud but sounds better than the original.

Bought it for the looks though.

So much better than the large standard one.

Great service from BR Special Tuning.

DNA PERFORMANCE AIR FILTER KAWASAKI ER6 F/N 2012-16

IXIL FULL SYSTEM SLASHED CONE XTREM SILENCER - KAWASAKI ER6 F/N 2012-16

Can definitely hear and feel the difference in the bike.

Also brilliant service off James at customer service.

Thanks guys 

5 Stars

Robert Diren

https://www.motorcycle-exhausts.co.uk/DNA_PERFORMANCE_AIR_FILTER_KAWASAKI_ER6_FN_201216--product--15046.html

https://www.motorcycle-exhausts.co.uk/IXIL_Full_System_Slashed_Cone_Xtrem_Silencer__KAWASAKI_ER6_FN_201216--product--16927.html

Thanks to James & Steve for the procurement of my new Puig screen and hand guards, also for the Saturday delivery so I had the new kit on the bike for my trip on Sunday.

Test ride confirmed that the wind blast and cold hands have both reduced so I’m a very happy chappy. 

Hello there.

Just wanted to update you guys regarding my order.

I received it and it worked perfectly.

The packing was also very well done.

Thanks for your awesome customer service.

Elvis Camilo

Where did you find us: Referral 

Why choose us: I contacted you regarding a Puig item not listed on your page and by early afternoon I received an email with the link to the item which enabled me to purchase.

I have been super impressed by your help in this matter.

Kirstie Nash

Where did you find us: Google 

Why choose us: Steve seems like a top fella and very helpful 
 

Gavin Keast

Where did you find us: Existing Client 

If other: Searched online and your company appeared 

Why choose us: Very pleased with the entire shopping process from order to delivery to Norway

Geir Myrland 

Via Facebook:

I phoned up with a random request to try and find a missing part for my exhaust DB killer.

The guys at BRST have been fantastic!

So helpful and kind (in particular Steve), on the phone and email, what great service!

Definitely give these guys a call...

Ian

Steve,

Thank you for getting the new fixings sent to me.

They fitted fine and the screen is now set on the top setting as I intended.

A good service from you

Thank you.

My best wishes

Chris

Where did you find us: Google 


Why choose us: Steve helped me with all my questions in the chat feature.

His replys was very prompt and knowledgeable.

It is for this very reason I placed my order with BR Special Tuning at Motorcycle Performance Store.

Will recommend to other motorcycle friends.

Lee Careswell

Hi Steve and Di

I bought the IXRACE Z7 series exhausts from yourselfs for my Kawasaki z1000sx 2014 model ..excellent choice and they look great on my bike .

Loads of bikers have commented on them so I have give them BR Special Tuning details.

Mark Wilkinson

Hi James,

Thanks for the superb service and fantastic communications, exhaust arrived exactly as promised and as you can see it looks wicked!!!!!

I will be in touch soon to purchase the performance air filter that you recommended will compliment the Termi ex system.

Very best regards Paul Joel, Fareham, Hampshire.

Hi James

I received the puig for my crossrunner.

Everything was perfect from the order till the delivery.

Thank you very much.

Hi James
Received my exhaust yesterday fitted them last night 
Perfect.

Pleasure dealing with you.
 

Many Thanks
Martin Jacobs

Hey James! 

Thank you for reaching out! 

There was no issue! I am fairly certain I will be purchasing the exhaust from you, you are the best IXRACE vendor for the US I’ve found! 

I will return to finalize the purchase from you when my expenses recover from a recent headlight purchase! :D 

Attached is a photo of my bike with the new LED light. 

Have a beautiful day, and thank you again for your reaching out. 

-Evan W Carrigan

Termignoni arrived in good order.

Packing was excellent.

Thanks for the service

Hans

Hey Steve,

It’s Caleb Wynn.

I just wanted to say thanks for the fast replies every time I asked a question.

It’s getting rarer these days that you even get a response back.

So I will continue to buy parts from you, even though it might take longer to ship since I am in the US.

THANKS AGAIN. 

LeoVince Stainless Steel De-cat Pipe - Yamaha MT-10 2016-19      

5/5 Quality item and service really pleased will order again         

Where did you find us: Google 

Why choose us: Great service from Steve via email 

Where did you find us: Existing Client 

Why choose us: BR Special Tuning is always a pleasure - easy to navigate website and my orders always arrive in a timely manner from across the pond here in the USA! - Steve 

Hi Di,

Confirmation I have received the fairing.

Many thanks for your kind attention and the pen you included very nice thanks.

Have a great Christmas 

Very best regards

Kevin

Steve.

I hope we can do a deal as you are 100% better than other companies I have tried previously.

Their prices are good but their staff are rubbish compared to you.

I am Dave on Club GTI and will certainly recommend you to the forum.

Best wishes,

Dave.

Hi,

Couple of photo's of the Termignoni fitted to my Honda X-ADV.

Many thanks for the coffee, pens and warm welcome

Hope to see you soon

John

Hi Guys,

The Multistrada Termi system arrived really promptly as promised.

Great tracking service and all received in excellent condition.

Many thanks for delivering as promised and for being great to deal with through out.

Cheers! 

Hi James

I just wanted to let you know the cat cover arrived safely and to thanks for the quick delivery and great service.

Thanks John

Where did you find us: Google 

Why choose us: Easy to navigate website and good communication through Facebook chat. 

Awesome company to deal with.

Purchased an IXIL exhaust for my Vulcan S and its amazing.

Top service.

Hi Di,

Received the screen today.

Very sexy bit of bling !!!!

So easy to fit as well. Puig have done a great job with this one, and thanks to you folks I have mine.

Thanks again for a fantastic job.

Much appreciated

Regards

Doug

Hey! 

As promised please find attached some pictures of my CBR650F termignoni now I have finally got around to fitting it! 

She really is a beaut, thanks for the top notch service as always! 

Kind regards

Dean Hoadley 

Steve's Comments - Appreciate the kind words Dean. Great choice of the Titanium Termignoni, the bike is a credit to you!

Where did you find us: Website / Forum 

If other: -  

Why choose us: Website is easy to use and purchasing quick and simple.

I had a question which I asked through the contact us section.

It was answered very quickly and Di was very informative.

Thank you. 

Well Di, 

Got my exhaust on and adjusted, took it out for a test run...husband also took it out (haha, kids!?), everything stayed in place and it sounds AMAZING!! (baffles out of course). 

Got a pic for ya, had to brighten it a bit, the pipe blends with the bike a little too well. Lol ;)

Thanks again for the wonderful service.

Cheers,

Carrie Collins-Thomas 

Hi Di and Steve,

You guys are amazing, thank you so much, its great to find a company with exceptional customer service and communication.

I will definitely be purchasing from you guys again.

Once again thank you.

Martyn

Good morning Di,

Wow!! That was fast!!

My exhaust has been received in good order!! �

I would like to thank you and your crew for wonderful service, I will definitely be shopping here again! 

Have a yourself a fantastic day. 

Carrie Collins-Thomas 

Hi James,

Once again many thanks for the top notch service.

Kind regards
Dean

Dear Di,

The parts arrived yesterday and are all now fitted to the bike.  

Many thanks for your assistance, you and your company have been very easy to deal with and very helpful.

Many thanks

Richard

G'Day Di and Team-

I just wanted to write a quick "Thank You" to you and your crew.

Great job on getting my bits to me ASAP; even though there was a logistical hiccup mid-delivery!

Di did a great job to keep me cool-&-calm, and the ARROW stainless steel goodies are fantastic.

If ever I need new bits or a mate needs something, I'll be thinking of you guys/gals first.

Cheers-

Marty

Mark Byles

My Kawasaki Z800 fitted with ixil lx3 exhaust, looks & sounds fantastic.....Cheers for the great Service guys.

10 out of 10...service was fantastic, super fast delivery.

Darren Gill

The most amazing and kind people I have meet in a very long time today they saved me from being stranded half way through a very important trip I was so luck I found them.
Thank you kind regards 
I will see you again soon

Line Leatherbarrow   

Thank you guys. You don't realise how much I appreciate what you did for Darren Gill last week.

You have certainly restored my faith in there being some truly good people around.

Thanks again

Steves comments: It was our pleasure to help a stranded fellow biker in any way we can

Hi Diane,
Exhaust arrived yesterday.

Pleased with the item.

Thank you for a speedy transaction.

Pleasure to deal with you.

Many thanks,
 

David.

Via our Facebook page:

My GS Going well with Puig Screen from BR Special Tuning and a Termignoni End can which sounds great on the Numerous twisty road's here in Northern Spain ��

Many thanks to Steve Neville for sorting the bits out before the trip

Via Google My Business:

Bought many items from BR over the years and always had 10/10 customer service.

Highly recommended.

Can't wait to fit these goodies!

Thanks to @brspecialtuning for great service!

Simon Wells via Twitter

@SubaruOwners @ScoobyNet_com my brand new @EvoCorse #sanremocorse fitted.

Massive thanks to @brspecialtuning for the excellent service!

Good morning Steve,

I just wanted to let you know that the wheels all arrived safely.

Anyway, I wanted to say thank you again.

Was great dealing with you, and wont hesitate to recommend you on the subaru forums.

Keep an eye out for a pic on Facebook.

All the best,

Simon.

Where did you find us: Existing Client  

Why choose us: Got a Brilliant service the first time, so more than happy to use you again 

Additional comments: A******** 

Steve's comments: Thank you so much for your feedback, both Di & I try our best to provide our customers great service 

Hi Steve 
System all fitted & finally got to road test it.

Very happy with it looks & sounds wonderful. Thanks again for all your input & help. 
Best regards 
Rob.

Both purchases i placed were not in stock,

1 was the ixil exhaust for my cb Hornet but the next morning they called me, and say it all be January and it did arrive when they said it would, I was quiet surprised with the service.
2 I recently purchased 1 belly pan carbon for the same bike, and I just received it today I didn't mind to wait for it, and again very good communication.

Thank you very much 
I can't recommend enough

Where did you find us: Website / Forum 

Why choose us: Most other sellers were in Italy on places like Ebay but preferred to pay a little extra & buy from a British seller in case there are any problem + you have excellent feedback! 

Additional comments: Very good easy to use website made buying a pleasure 

Steve's comments: Thank you so much for your feedback, both Di and I work very hard to offer help and advice when buying on-line or visiting our shop

Many thanks Steve and Di for and exceptional service, they arrived in Japan in perfect condition and after the 12,000km service she got the full upgrade! 

Again many thanks.

James

Where did you find us: Google 

If other: -  

Why choose us: Because Steve Neville was willing to go the extra mile and source the part needed. 

Additional comments: -  
 

Hello 
Happy New Year!
Thanks for getting my Arrow exhaust delivered by Christmas.

I was not expecting to see it until the new year

Great service many thanks 

John Wesley

Steve,

Thank you very much for the quick response on my exhaust received it today. great customer service.

Thanks,

Michael blackwell

Hello BR,

   Yesterday I received my silencers and I would like to thank you for the quick delivery and excellent service you did for this order.

    I wish you all merry Christmas.

    Best regards.

      H.Charoud

I bought IXIL exhausts for my ER6F from them on the phone.

Got it delivered the next day

Great service; they were patient enough and happy to answer all my stupid doubts.

Great service and a competitive price from BR for the Puig touring screen I ordered for my 2012 Triumph Tiger 800.

Also better value than suppliers here in Oz.

I've ordered a couple of items from Steve & Di and the service is superb.

Competitively priced too. Spot on!

I bought my Ixil Hyperlow from these guys, they are top notch.

Bought an Ixil X55 and Puig screen for my bike.

Steve and Di were brilliant, my order was fulfilled and dispatched, I live in Zambia.

Hi Steve and Di - you guys have been a great help to me.

Brilliant company work ethic.

Purchased a number of items from BR for my last couple of bikes.

Excellent service and price. Very helpful on phone. 

BR special tuning brill website and company, i've bought stuff and delivered to Ireland in no time and hassle free �

Top quality parts at very good prices. Love their levers, no play so 100% feel. Brilliant. 

Got my slip on's from BR and the communication and swift delivery to Australia was fantastic! 

Decat pipe (Leovince) for XL700V Transalp.

Nil stock on order, but arrived as stated, a week later.

Good service, price & delivery.

Not fitted yet but very pleased with the experience. Thanks!

So I would like to thank Steve for finally getting my double gun to me.

Sad to say it turned in to a nightmare getting it but I'm glad they was only ever a phone call away for all the updates I wanted and it was worth the wait.

This double gun is a very well made exaust. I was really impressed at how well made and beautiful it looked when I took it out the box I strongly recommend this end can for any Gladius

I will happily buy from them again.

Hi Steve,

Thanks for everything you have done for me concerning the exhausts for my bike. Will definitely be ordering from you when get funds together

If only everyone else was as professional and helpful as yourselves

Probably the best service I have ever received.

Thank you again.

Rob. 

Anyone out there looking for aftermarket parts exhaust cans levers screens etc for their motorcycle look no further than BR Special Tuning and speak to Steve Neville.

This man is worth his weight in gold and will do his utmost to put the right parts on your bike. Whether you are just blinging it up with some snazzy levers or wanting a can or two to enhance the aesthetics and improve the audio give him a ring or check his site on the internet.

He has sorted parts for all my recent bikes over the past couple of years and i am sure he will continue to impart his knowledge and back it with very competetive pricing.

Steve's Comment: Thank you Les for the lovely commnets and for being a great customer. Both Di and I wish you safe riding

Hi Steve,

db killers turned up just like you said, 5 star service mate good luck and many thanks. 

A couple of snaps as requested Steve!

Looks and sounds the dogs!!

Hello Steve.

Love the exhaust! Very easy to install 

Jamie Z